Planning Step by Step

Please send us your inquiry including the following necessary information:

• Full name, patient’s date of birth
• Contact information
• Short medical history (please in English or German)
• Current medical condition

or:

• Simply fill out request form on our website
• Via fax to +49 761 270 19310 or +49 761 270 84060
• Via email to: info-ims@uniklinik-freiburg.de
• Or simply contact one of our English-speaking collegues, see «Contacts»

Please note that it might take us a few days to get back to you as we need to advise our doctors about your case.

After our doctors have reviewed your case, IMS will provide you with a detailed cost estimate which includes the statutory costs for treatment, doctors’ fees as well as costs for laboratory tests and diagnostic radiology. Cost estimates usually vary from the final invoice dependent on extra examinations, tests or longer stays which may incur.

Patients coming from abroad for medical treatment are obliged to pay the treatment costs (100% of cost estimate) in advance as a deposit. You may pay via bank transfer or with your credit card. Your IMS coordinator will need the credit card number and the expiration date in order to process your credit card payment. Please note that we only accept Master and Visa credit cards. Check your credit card limit before the payment.

Please let IMS know what additional non-medical services, such as airport transfer, hotel, sightseeing tours, etc. you would like.

As soon as a full deposit for medical treatment has been paid, we will send you an official letter of invitation via express post. Please note that the invitation letter can only be issued for the length of the scheduled treatment.

As soon as you obtain your visa, your itinerary will be e-mailed before your departure.

IMS offers transfer services from the airport of your choice. Please aks your IMS coordinator for the price. Our drivers are multi-lingual and would be happy to assist you with your luggage and hotel / apartment / hospital check-in.

Your interpreter will meet you the next day and accompany to your medical appointments. Our doctors insist on the presence of an interpreter during the first visit until they are sure that your English enables you to comprehend medical terms.

Your treatment will be coordinated by a head of the specialized department or assistants who specialize in your condition. It is very important to follow your doctor’s advice. You will be asked to sign a consent form before each medical procedure. Your doctor will inform you about potential risks and side effects. If necessary, additional consultations with specialists in other medical fields will be organised.

Our medical personnel is obliged to maintain confidentiality. Sharing medical information with third parties is only permitted upon the patient’s explicit consent.

We would like to kindly remind you that despite the scheduling of medical appointments, waiting times may occur due to the unpredictable nature of our medical centre’s daily activities.

Upon your discharge, the complete processing of your case takes on average 5-6 weeks. Paperwork has to be passed through numerous departments before a final invoice can be drawn up and dispatched.

Any credit balance will be paid back to you via bank transfer or to your credit card. If there is a debit balance, we will ask you to pay it without delay.

As regards the medical letters, we try to get them as soon as possible. Please let us know in advance whether you would like your German medical report translated into English. Your IMS coordinator will provide you with the price.