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International Medical Services & Business Development

Official Site of the Medical Center – University of Freiburg

TÜV certification

International Medical Services and International Business Development of the Medical Center - University of Freiburg is one of the first facilities in Germany to receive the TÜV (Technical Inspection Association) Rheinland service certificate. The official TÜV seal certifies our adherence to high quality standards in medical tourism.

Every year, many thousands of medical tourists from abroad come to Germany for in- or out-patient treatment. The care of these patients and the management of their entire treatment process often makes very high demands on the hospitals with regard to the organization of the stay and the fulfillment of patient requirements. A service quality management standard for medical tourism, developed by the Bonn-Rhein-Sieg University of Applied Sciences in cooperation with TÜV Rheinland, is being used to analyze, evaluate and optimize the performance of university hospitals' international departments.

Those things examined as part of the certification include the organizational structure with its responsibility and authorization policies, the service philosophy, marketing and sales, the internal communication processes, the quality management system, the job profiles and qualifications of the employees, their cultural and religious expertise and adherence to ethical standards. Particular attention is paid to process management regarding travel organization, accommodation, cost management and accounting. The overall goal is to provide guidance and aid to patients from abroad who seek medical care in Germany.

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